Refund Policy

At Bonded by DNA, we are committed to providing professional, confidential, and reliable mobile DNA collection services. Because appointments require scheduling, travel, and coordination with accredited laboratories, please review our refund policy carefully.

If a deposit is required to reserve your appointment, the deposit is non-refundable once your appointment has been confirmed. Deposits help cover scheduling, travel planning, and administrative costs.

Once a technician has arrived at the agreed collection location or the DNA sample collection has begun, mobile collection fees are non-refundable, even if a participant decides not to complete the collection.

If your service includes laboratory testing, laboratory fees generally become non-refundable once the samples have been collected and submitted to the laboratory, as processing begins after receipt. If laboratory testing has not yet been initiated, any refund or credit will depend on the laboratory's policies and the status of the order.

• Cancellations made at least 24 hours before the scheduled appointment may be eligible for rescheduling without an additional appointment fee. 
• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee. 
• No-shows may result in forfeiture of any deposit or prepaid collection fee. 

Appointments may be rescheduled based on availability. Additional travel fees may apply if the new appointment location is different from the original location.

If a participant refuses to provide a sample, cannot provide valid identification when required, or otherwise prevents completion of the appointment, the collection fee is generally non-refundable because the technician's time and travel have already been provided.

If Bonded by DNA determines that a collection could not be completed due to an error by our staff, we will work with you to schedule a new collection at no additional collection fee when appropriate.

Travel fees, if charged, are non-refundable once the technician has begun travel to the appointment location.

If you believe a billing error has occurred, please contact us within 10 business days of the charge so we can review your concern.